Human reliability & incident learning
When the explanation is “human error”, look deeper.
Human actions occur inside a system of tasks, equipment, information, procedures, supervision, workload, competence and organisational priorities. Effective learning asks why the action made sense in context and what conditions can be changed.
Discuss your project ↗
Where we add value
Challenges we help solve.
- An incident investigation has stopped at operator error or non-compliance.
- Critical tasks depend heavily on memory, judgement or precise human action.
- Procedures and actual work differ in predictable ways.
- The organisation wants to identify error-likely situations before an incident occurs.
Consulting approach
Rigour that leads to better decisions.
Each engagement is scoped around the decision, operating context and consequence. We combine direct observation, appropriate HFE methods and senior professional judgement so recommendations are proportionate, defensible and practical to implement.
Reconstruct the task and operating context rather than judging the action in isolation.
Identify performance-influencing factors across people, task, technology, organisation and environment.
Examine procedures, information, workload, competence, supervision and control effectiveness.
Develop system-level learning actions and verify that proposed controls address the conditions that shaped performance.
Client value
Clear direction for implementation.
- Human factors incident analysis
- Critical task and error-likely situation review
- Performance-influencing factor map
- Procedure and control recommendations
- Learning and improvement plan
Context-specific delivery
International HFE, applied to the realities of your operation.
Human Factors & Ergonomics is most effective when it reflects the people, technology, standards, culture and constraints of the actual work system. Our practice is based in Singapore, with engagements structured around the specific context of each client and project location.
WSH Council workplace ergonomics ↗ MOM WSH Risk Management ↗
Client questions
What organisations often ask.
Do you determine blame?
No. Human Factors focuses on understanding performance in context and identifying conditions that can be improved. Accountability questions remain with the organisation and relevant authorities.
Can human reliability be used proactively?
Yes. Critical task analysis and error-likely situation review can identify weaknesses before an incident occurs.
Does this replace a formal incident investigation?
No. It can be integrated into or support an organisation’s investigation process by adding a deeper human-performance perspective.